Contact Bulletz support
Start playingWho you're writing to
This page covers how to get in touch with Bulletz casino directly. Our own support team handles account questions, deposits and withdrawals, bonus queries and technical issues – you can reach us straight from the site at Bulletz.
We're a casino operator, not a comparison or advice service, so this inbox exists to sort out problems on your account, not to recommend other sites or give financial guidance.
What we can help with, and what we can't
Our team can look into a stuck deposit, a delayed withdrawal, a bonus that didn't credit, or a login problem. We can also walk you through what our verification process needs once you've been asked for documents.
We won't advise on whether to gamble, extend credit, or override the terms that apply to a promotion once it's been claimed – those terms are fixed at the point you opt in, and support can explain them but not waive them.
Email and response times
The fastest route for anything account-specific is email: [email protected]. Live chat is available around the clock if you'd rather not wait for a reply, and a telephone line is also listed on the site for urgent matters.
Most email queries get a first reply within 48 hours. Verification checks are usually quicker – once documents are uploaded, our KYC team reviews them within 24 hours and emails the outcome directly.
What to have ready before you write in
- The email address registered to your account.
- The approximate date and time the issue happened.
- Any transaction or reference number shown on screen, if there is one.
- A short description of what you expected to happen versus what actually did.
Having these to hand means the first reply can actually resolve something, rather than coming back with a request for the same details.
If something needs escalating
If a first reply doesn't settle the matter, ask for it to be passed to a senior member of the support team rather than starting a new email thread – that keeps the history in one place and avoids repeating the same explanation twice.
For anything involving money already withdrawn or a bonus already forfeited, be specific about the amount and date in your first message; vague follow-ups take longer to trace.
Frequently asked questions
Does Bulletz offer live chat support?
Yes, live chat is available 24/7 alongside email support.
How long does support take to reply by email?
Most email enquiries receive a first reply within 48 hours, though verification checks are typically reviewed within 24 hours of documents being uploaded.
What details should I include when contacting support?
Your registered account email, the approximate time of the issue, and any reference number shown on screen – this lets our team investigate without a back-and-forth for basic information.
Can support help with a gambling problem?
Our team can point you to the account tools we offer, such as deposit limits and self-exclusion, but for wider support you're better served by a dedicated service such as GamCare or the National Gambling Helpline on 0808 8020 133 (free, 24/7).
This site is for players aged 18 and over (18+) only. If gambling stops feeling like entertainment, free and confidential support is available at BeGambleAware.org.